IT Managed Services

Unlimited Remote Assistance

Get common IT questions answered in real-time, when it matters most. Support has no limits; but common inquiries include troubleshooting for printing, email, phone, document issues, slow devices, and custom software configurations. We’ll take care of time-sensitive tech issues so you can focus on everything else.

Monthly Reports

Custom monthly report providing detailed visibility into the status of your tech assets (e.g. computers, servers, cell phones) to ensure everything is running properly (e.g. antivirus, hard drive, memory, OS services etc.).

Device Monitoring and Response

Software installed on each device will automatically flag device errors so that we can get it operating at full capacity quickly. Top things tracked: hard drive, memory, (what else?)

Service Desk with Standard SLA

Every tech issue opens a track-able ticket so you can check the status of the case and chat with the agent.

Annual Business Review

Custom report reviewing infrastructure and providing recommendations for improvements to increase service reliability. Common improvements include server optimization, network equipment, electrical equipment, and security considerations.

OS and Office Support

Support with day-to-day computer issues. From Office program crashes, to corrupted OS files, and even typos in an excel formula, your agents have you covered in real-time.

Email Platform Support

Ever ask any of the following? “My emails aren’t getting out?” “Why do emails take so long to get to me?” “I’m going on vacation can you add an automatic message for me, I forget to do it in the office?” ‘How do I create an email address for a new hire?” “How do I change my password?” “How do I disable an email account because an employee has left the company?” “Can you help me configure email on my phone or computer?” We’ve got your covered.

Device Inventory

An inventory of all tech assets both for insurance purposes and to allocate resources effectively between employees. Simple but helpful when you need it.

Automated Maintenance

A series of daily safety checks (without interrupting the user) to identify device errors, performance capabilities, and optimization opportunities. We’re immediately notified of any errors and get it resolved before the user even has to open a ticket.

Antivirus

A Top 5 Antivirus Software to protect and prevent the most common threats.

Web Content Filtering

Filter inappropriate or nonproductive sites with smart web content filtering.

Patch Management

All major attacks involve a form of missing patch implementation. Just as important as antivirus software, we’ll ensure your devices are consistently updated to the latest patch versions to guard against malicious attacks that can result in downtime, data exposure, and data loss.

Password Protection

An encrypted vault with strict security permissions to store all usernames and passwords for every account & device in one secured location. No more passwords in a master excel or in plain sight. A locked vault that only one/few people have access to increases overall network safety and efficiency.

Cloud Backup

Every device is backed up daily, with a version retention period of 28 days. For full visibility, we’ll send daily reports confirming backup completion. Companies with a large amount of data changing frequently can be backed up twice per day. Servers can be restored using back up information in under 24 hours.

Endpoints Advanced Threat Security (Sandbox Analyzer)

Suspicious files are sent to your “Sandbox” quarantine area outside of the network, to executer the potentially malicious software before it enters your network. This is a security measure that allows suspicious files to be tested before they’re opened on network computers.

Emails Advanced Threats Protection for Office 365

Email has become the major vector of attack. Firewalls and antivirus software alone don’t block all email attacks. Advanced Threat Protection (ATP) blocks the most common email threats: phishing (e.g. someone pretending to be your bank or another trusted source) and malicious links or attachments. ATP keeps risky emails out of your inbox.

Security Awareness Training

Live webinar and Q&A providing an annual overview of top security threats and best practices for protecting against them.

Two Factor Authentication for Office 365

Layered security enhancement to make it more difficult for attackers to gain access to your network.